Privacy Policy
Privacy Policy
Patagonie s.r.o. operates the Creammy and Kouzelné hračkářství e-shop and stores (www.creammy.xyz, www.kouzelnehrackarstvi.cz) and fully respects the protection of your personal data. We process and use it only in accordance with Czech and European legislation (Act on the Protection of Personal Data No. 101/2000 Coll., Regulation (EU) 2016/679 of the European Parliament and of the Council.
Personal data controller
The personal data controller within the meaning of national and European legislation is:
Patagonie s.r.o.
Lesnická 6. Prague 5, 150 00
IČ: 28517211
DIČ: CZ28517211
File number C 147377 kept at the Municipal Court in Prague, date of registration February 21, 2009
We will be happy to answer any questions regarding the processing and protection of your personal data. Contact us at office@kouzelnehrackarstvi.cz.
Why do we process personal data?
We need to process the personal data of customers of the e-shop kouzelnehrackarstvi.cz so that we can process your order: accept the order, match it with the payment, issue an invoice, send you the ordered goods, or resolve the exchange or complaint of the goods from your order). The legal reason for this processing of your personal data is the legal title of the performance of the contract. To process the order, we need to process the following personal data: name, surname, billing and delivery address, telephone number, e-mail address.
If you have given us your consent to send you commercial communications, we process your personal data for the marketing purposes of our company. This means that we send you newsletters with product offers, information about events that we organize or participate in, and to which we invite you, discount codes, etc. The legal reason for these purposes is the legal title of the legitimate interest in creating new business opportunities. For these situations, we process the following personal data: name, surname, email address, shopping habits.
If you communicate with us via chat, contact form or direct email, we do not process your personal data further.
Transfer of personal data
We use the personal data you have provided to us only for internal company needs. We protect it from misuse and do not provide it to third parties without notifying you or obtaining your consent.
The only exceptions are companies whose cooperation we need to process your order (e.g. transport, payment, programmers) and state authorities. If necessary, we provide these companies with personal data to the minimum extent necessary for processing the order, the operation of the e-shop or its further improvement.
These are mainly the following situations and cooperating companies:
payment of the order online (payment card, fast bank transfer): for payment processors,
delivery of goods: for carriers,
assessment of your satisfaction with the purchase: for the Heuréka web portal,
development and administration of the kouzelnehrackarstvi.cz e-shop incl. order process: for external programmers,
in case of necessity to investigate the illegal use of our services or for the purposes of legal proceedings: for criminal investigation authorities,
sending commercial communications, after your consent: for the company that provides the mailing.
With all cooperating service providers, we have contractually processed the processing of your personal data in accordance with the terms of personal data protection and applicable legislation.
Cookies
Cookies are small text files that are stored on your device (computer, mobile device or other device that allows access to the Internet) on which you use the e-shop www.creammy.xyz and www.kouzelnehrackarstvi.cz. If you do not delete them after leaving our site, they are used again during your next visits. We use cookies to improve the functionality of our website and make your next visit easier, in particular for the following activities:
saving preferences and settings that allow our website to function properly,
login and authentication (if you do not want to keep logging in and out, thanks to cookies you do not have to)
security (we use cookies to detect fraud and misuse of our website)
analysis (we use cookies to collect data for our analytical tools)
marketing (we use cookies to evaluate our marketing campaigns or to reach customers)
social networks (you can share some content from our website with your friends)
Despite the above, we are not able to identify you to the level of a specific natural person based on cookies.
How to refuse the use of cookies?
You can easily delete cookies from your computer or other device using your browser. Instructions on how to handle cookies and how to remove them can be found in the "Help" menu of your browser. In this case, however, it is possible that some parts of our website will not be displayed correctly, browsing will be more difficult for you and you will not see a product offer that meets your needs.
If you use our website without changing your settings, we will consider this as your consent to the use of cookies on our website.
Analytical tools used
Statistical data
If you use our website, we collect statistical data about your activity, which we use to improve our services.
Google Analytics
A service that enables the analysis of our e-shop. It is from Google Inc. ("Google"). The information generated when using our website is transmitted to Google servers, where it is then stored. Google uses this information to analyze user behavior on our website and then provides this analysis to us.
Sklik, Adwords
These services are marketing tools that allow us to offer our services to new or existing customers. They are provided by Google or Seznam. They use cookies to make the services work properly.
Voluntariness of consent
Granting consent to the processing of personal data is completely voluntary and does not condition any other performance by Patagonia s.r.o.
Duration of personal data processing
We process your personal data obtained for the purpose of processing your order in accordance with Act No. 235/2004 Coll., on Value Added Tax, Section 35, Paragraph 2, as amended. We process your personal data obtained on the basis of voluntary consent for the purpose of sending commercial communications for the duration of this purpose or until your consent is revoked.
Your rights
It is your natural right to receive information about your data that we process about you. You also have the right to correct or block incorrect or outdated data, the right to restrict processing and the right to object to processing. In certain cases, you have the right to erasure. We are also obliged to transfer your personal data to your chosen data controller/processor at your request.
If you have given us your consent to process your personal data for the purpose of sending commercial communications, you have the option to withdraw this consent at any time either by clicking on the link in the commercial communication (newsletter) or by sending a withdrawal of consent to the email address linda@kouzelnehrackarstvi.cz.
If you are convinced that we are not handling your data adequately and in accordance with legal standards, you have the option to file a complaint with the supervisory authority, which is the Office for Personal Data Protection.
If you have any questions regarding the processing of your personal data, please contact the personal data controller at linda@kouzelnehrackarstvi.cz.